Sparring Process Knowledge Manager, German
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Gdańsk • Poland
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Tech Stack
About the role
- Identify and capture valuable knowledge from various sources
- Develop and maintain a centralized knowledge repository
- Work closely with service providers and internal teams to promote knowledge sharing
- Provide training and support to staff on knowledge management tools
- Analyze knowledge management processes and identify opportunities for improvement
- Develop metrics to measure the effectiveness of knowledge management initiatives
- Advocate for best practices in knowledge management
Requirements
- Bachelor's Degree in Information Management, Business Administration, or a related field
- Proven experience in knowledge management, information management, or a related role, preferably within a SIAM or multi-vendor environment
- Strong analytical skills with the ability to assess knowledge gaps and develop effective solutions
- Excellent verbal and written communication skills
- Familiarity with knowledge management tools and methodologies, as well as ITSM frameworks like ITIL
- Relevant certifications in knowledge management or ITIL Foundation Certification are preferred
- English and German language (Level C1) is a must have
Benefits
- medical care with Medicover
- private life insurance
- Sports card
- Capgemini Helpline offering therapeutical support
- educational podcast "Let's talk about wellbeing"
- access to over 70 training tracks with certification opportunities
- free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- continuous feedback and ongoing performance discussions
- hybrid working model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge managementinformation managementanalytical skillsITSM frameworksITIL
Soft Skills
communication skillstraining and supportcollaborationadvocacy for best practices
Certifications
ITIL Foundation Certification