Service Desk Analyst
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Port Kembla • Australia
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About the role
- Serve as the first point of contact for end-user IT issues, handling inbound calls and tickets
- Triage, log, and resolve incidents where possible, escalating to technical teams when required
- Provide first-level support for desktops, applications, user access, and basic infrastructure services
- Communicate clearly with users, delivering timely, professional, and empathetic support
- Document repeatable fixes and follow ITIL-aligned processes to ensure accurate, high-quality ticket handling
Requirements
- Strong interest in technology with a desire to grow in an IT support environment
- Excellent verbal and written communication skills with a customer-first mindset
- Experience in customer-service roles, with the ability to support users professionally
- Basic understanding of troubleshooting and exposure to IT environments such as helpdesk or desktop support
- Ability to work effectively in a team and adapt to shift-based work when required
Benefits
- Access to 250,000 courses with numerous external certifications
- Hybrid working environment
- Employee career growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingincident resolutiondesktop supportapplication supportuser access managementinfrastructure servicesITIL processes
Soft Skills
communication skillscustomer serviceempathyteamworkadaptability