Senior Principal Engineer – Service Delivery
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Cairo • Egypt
Visit company websiteExplore more
Job Level
About the role
- Ensure full life cycle delivery costs are aligned with or better than contracted service‑level agreements.
- Coordinate and guide technical solution teams to meet all delivery and contractual requirements.
- Provide advanced metrics, analytics, and reporting to internal teams and customer stakeholders.
- Proactively identify risks, issues, or performance gaps and drive timely resolution.
- Lead continuous improvement efforts to enhance delivery efficiency and customer outcomes.
- Identify opportunities for innovation, service expansion, and account growth.
- Maintain strong communication with customers, partners, and cross‑functional stakeholders.
- Build and sustain trusted relationships with clients by deeply understanding their priorities and challenges.
- Manage customer expectations during high‑priority escalations and ensure successful resolution.
- Collaborate with sales and Global Services SMEs to develop and execute strategic account growth plans.
- Apply broad technical expertise across related disciplines to influence solution direction and delivery.
- Lead or contribute to the development of company principles, best practices, and technical strategies.
- Address significant and unique issues requiring advanced conceptual thinking and evaluation of intangibles.
- Exercise independent judgment in selecting methods, techniques, and evaluation criteria to achieve results.
- Drive outcomes that have impact across the broader function or organization.
Requirements
- Bachelor’s degree with 12+ years of relevant experience
- Outstanding English communication, both verbal and non-verbal
- Broad and deep expertise across highly specialized technical domains or multiple related disciplines
- Proven ability to lead complex technical service delivery initiatives and customer engagements
- Strong conceptual and analytical thinking skills for addressing advanced or ambiguous issues
- Demonstrated experience influencing technical strategy, policies, and architectural decisions
- Strong judgment in selecting and adapting methods for complex delivery scenarios
- Experience driving innovative solutions and continuous improvement within service delivery environments
- Excellent communication and stakeholder‑management skills with the ability to influence at senior levels
- Strong leadership in managing escalations and ensuring customer satisfaction
- Ability to drive results that impact the broader function and contribute to long‑term business success
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
metricsanalyticsreportingtechnical solution deliveryservice deliverycontinuous improvementrisk managementstrategic account growthconceptual thinkingtechnical strategy
Soft Skills
communicationstakeholder managementleadershipjudgmentanalytical thinkingrelationship buildingproblem-solvinginfluencecollaborationcustomer satisfaction
Certifications
Bachelor's degree