Senior Engineer, Service Delivery
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Cairo • Egypt
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Job Level
About the role
- Plan, direct, and coordinate technical and organizational activities for service delivery
- Develop deep understanding of customer priorities and challenges
- Act as a trusted advisor and support account growth
- Ensure smooth service operations and manage customer escalations
- Support continuous improvement and drive cross-functional collaboration
- Deliver advanced metrics and performance insights to stakeholders
- Proactively identify potential issues and drive timely resolution
- Build strong customer relationships throughout the service lifecycle
- Assess unusual circumstances using analytical approaches and develop creative solutions
Requirements
- Bachelor's degree with 5+ years of relevant experience
- Outstanding English communication, both verbal and non-verbal
- Full knowledge and strong understanding of service delivery principles, best practices, and technical domain specialization
- Proven ability to assess complex or unusual circumstances using advanced analytical techniques
- Strong problem-solving skills, with ability to adapt approaches to resolve diverse issues
- Ability to work independently with minimal supervision while handling complex tasks
- Strong communication and stakeholder-management skills
- Ability to collaborate effectively across technical and non-technical teams
- Demonstrated experience in delivering service improvements and supporting customer escalations
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service delivery principlesanalytical techniquesproblem-solvingperformance metricscustomer escalation managementcontinuous improvementcross-functional collaboration
Soft Skills
communicationstakeholder managementrelationship buildingindependent workadaptability
Certifications
Bachelor's degree