Customer Success Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Lisboa • Portugal
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Tech Stack
About the role
- Contribute to the development of the relationship with the Client through the implementation of CRM strategies
- Execute multichannel Marketing communication plans targeted at Clients
- Develop and implement multichannel direct marketing campaigns (segmentation, selection, analysis, and reporting)
- Ensure continuous improvement and optimization of direct marketing processes, aiming to maximize campaign ROI
Requirements
- Bachelor’s degree in Engineering, Data Science, Analytics, etc.
- Minimum of 2 years of professional experience in similar positions
- Strong knowledge of SQL and/or SAS (or another database tool)
- Experience in creating reports/dashboards (Power BI, Excel) is valued
- Autonomy and a strong sense of responsibility
- Teamwork skills and initiative
- Good communication skills
- Knowledge of English (mandatory)
Benefits
- Flexible and dynamic work environment
- Local programs that promote people growth, reskill and new skills development (Career Acceleration Programs)
- Empowering environment with autonomy and peers' relationships
- Attractive compensation package and benefits such as Health and Life insurance
- Referral program with bonuses for talent recommendations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLSASdata analysisreportingdashboard creationmultichannel marketingcampaign optimizationCRM strategiessegmentationdirect marketing
Soft Skills
autonomyresponsibilityteamworkinitiativecommunication