Minor Hotels Europe and Americas

SAP Data Migration Expert

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Vila Nova de Gaia • Portugal

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Job Level

SeniorLead

Tech Stack

ERPServiceNow

About the role

  • Serve as a dedicated resource for handling critical case assignments during parallel rollouts or high-risk project situations
  • Act as first responder for critical issues impacting timelines and deliverables
  • Coordinate with technical and functional teams to resolve blockers quickly and efficiently
  • Maintain escalation logs and ensure transparency of critical issues to management
  • Implement preventive measures to reduce recurring issues and improve process resilience
  • Communicate status updates and resolution plans promptly to stakeholders and leadership

Requirements

  • 7+ years in ERP project management, issue resolution, or escalation handling roles and data migration projects
  • Hands-on experience in SAP S/4HANA migration programs or large-scale rollouts is mandatory
  • Strong knowledge of ERP rollout processes, data migration dependencies, and business-critical workflows
  • Ability to analyze root causes and propose preventive measures for recurring issues
  • Skilled in risk assessment and contingency planning
  • Familiarity with common automotive SAP S/4HANA target architectures, data migration processes especially when migrating non-regulated, non-SAP systems into S/4HANA, and integration points
  • Understanding of incident management tools (e.g., ServiceNow, Jira) and escalation workflows
  • Proficiency in MS Excel, Power BI and reporting dashboards for tracking critical cases
  • Experience with Agile or hybrid project management frameworks
  • Knowledge of incident and escalation management best practices
  • Excellent communication and stakeholder management skills, also when under pressure
  • Strong problem-solving and decision-making abilities in time-sensitive situations
  • Ability to prioritize and multitask during parallel rollouts
  • Calm and structured approach to managing crises and escalations
  • Fluency in English (mandatory)
Benefits
  • Flexibility enables a better work-life balance and gives more flexibility to the employee to manage the working hours, as well if he works at the office or remotely, according to the company’s hybrid work policy
  • Local programs that promote people growth, reskill and new skills development (Career Acceleration Programs)
  • An empowering environment with autonomy and peers' relationships among the top scores of our Monthly Employees' feedback
  • Attractive compensation package and benefits such as Health and Life insurance
  • Referral program with bonuses for talent recommendations and other fringe benefits according to our partnerships
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ERP project managementissue resolutionescalation handlingdata migrationSAP S/4HANArisk assessmentcontingency planningincident managementAgile project managementproblem-solving
Soft Skills
communicationstakeholder managementdecision-makingprioritizationmultitaskingcalm under pressurestructured approachanalytical skillsprocess resiliencetransparency