Service Desk Engineer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Perth • Australia
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Job Level
Tech Stack
About the role
- Work under supervision as part of a 5- to 10-person team providing technical software hardware and network problem resolutions to Capgemini customers.
- Assist with the diagnosis of problems determining and implementing appropriate solutions, guiding and/or communicating resolutions to customers.
- Work Monday – Friday on a variable roster, can be discussed at interview/on offer.
Requirements
- At least 1 year’s L1/Service Desk technical support experience.
- A keen interest in computers and the tech industry.
- Experience in front-facing customer service.
- Optional Skills: Ticket management via ServiceNow.
- Excellent communication skills both verbal & written.
Benefits
- Positive work-life balance
- Learning and development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
L1 technical supportService Desk support
Soft skills
communication skillscustomer service