Minor Hotels Europe and Americas

HR Coordinator

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Blumenau • 🇧🇷 Brazil

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Job Level

SeniorLead

About the role

  • Manage client communications, resolve issues, team errors, and escalations within deadlines
  • Interact daily with clients via phone, chat and email to resolve HR-related issues
  • Support implementation and improvement of operational processes, including process mapping and documentation, data analysis, and identifying improvement opportunities
  • Support continuous improvement initiatives and collaborate with cross-functional teams
  • Contribute to the development and implementation of frameworks, tools and methodologies for operational excellence in HR, aiming for greater efficiency, quality and performance
  • Contribute to routine team activities such as recruitment, process improvement and service standardization

Requirements

  • Experience leading teams responsible for the employee lifecycle (talent development, mobility, workforce administration, talent acquisition, case management, helpdesk and compensation)
  • Knowledge of HR technologies (CRM and ATS)
  • Strong team management, productivity and time-management skills, with attention to detail and strong analytical ability
  • More than 7 years' experience in the full employee lifecycle (personnel/HR operations)
  • Demonstrated strong problem-solving skills and business acumen
  • Advanced written and verbal communication proficiency
  • Advanced English
  • Spanish is a plus
Benefits
  • Meal voucher OR food allowance
  • Medical assistance: Unimed (no monthly fee; 20% copayment on usage)
  • Bradesco Dental: Dental plan with no monthly fee or copayment
  • Bradesco life insurance
  • Dental assistance for dependents – SulAmérica: private care with monthly rates starting at R$ 22.09, no waiting period
  • PPR (performance-based profit sharing / bonus)
  • Commuter benefit (transit voucher) in ticket form (optional)
  • Online English courses on the English First platform
  • Wellhub (formerly Gympass) – discounts on gyms and other activities
  • Family Care – family support and care network with specialized services for expectant and postpartum parents, caregivers, and topics such as fertility, adoption, special needs and bereavement
  • Univers – discounts at partner pharmacies
  • Capgemini Equilibrium – health program offering consultations with nutritionists and psychologists at no cost for employees and dependents
  • Capgemini Club – benefits club with discounts at department and online stores, restaurants, language schools, travel agencies and products, beauty, health, wellness, and more
  • NEXT – platform for courses and certifications in partnership with universities and renowned companies such as Pluralsight, Udemy, Harvard ManageMentor and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisprocess mappingHR operationsemployee lifecycletalent developmenttalent acquisitioncase managementhelpdeskcompensation
Soft skills
team managementproductivitytime-managementattention to detailanalytical abilityproblem-solvingbusiness acumenwritten communicationverbal communication