Minor Hotels Europe and Americas

AWS Solution Architect

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Diegem • 🇧🇪 Belgium

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudDynamoDBServiceNow

About the role

  • Design end-to-end architecture for Amazon Connect implementations, including call flows, routing logic, and customer experience journeys.
  • Define and implement integration strategies with AWS services (Lambda, DynamoDB, S3, Lex) and external systems (CRM platforms, APIs).
  • Act as the technical lead and primary point of contact for stakeholders during design and delivery phases.
  • Ensure security, compliance, and adherence to AWS best practices and organizational standards.
  • Optimize system performance, scalability, and cost efficiency.
  • Prepare architecture diagrams, solution design documents, and technical specifications.
  • Collaborate with development teams, project managers, and business analysts to ensure successful delivery.

Requirements

  • Proven expertise in Amazon Connect and the AWS ecosystem.
  • AWS Certified Solutions Architect.
  • Experience designing and implementing cloud-based contact center solutions.
  • Strong knowledge of API integrations; event-driven & serverless architectures.
  • Understanding of security best practices and compliance frameworks (e.g., GDPR, PCI DSS).
  • Excellent communication and stakeholder management skills.
  • Familiarity with architecture frameworks such as AWS Well-Architected or TOGAF.
  • Experience with CRM platforms like Salesforce or ServiceNow.
  • Proven expertise in delivering AI-embedded solutions
  • Knowledge of AI/ML services for conversational interfaces (e.g., Amazon Lex).
  • Background in telephony systems and omnichannel customer experience.
  • Hands-on experience with reporting and analytics tools.
Benefits
  • Net expenses
  • Company car or mobility budget (whatever works best for you)
  • Health insurance
  • Meal vouchers
  • Pension plan
  • Eco vouchers from €250/year
  • A flex plan where you can buy extra days off, update your insurance or buy home office supplies.
  • 32 vacation days + Bank holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Amazon ConnectAWS servicesLambdaDynamoDBS3LexAPI integrationsevent-driven architectureserverless architectureAI/ML services
Soft skills
communicationstakeholder management
Certifications
AWS Certified Solutions Architect