E-Commerce and Customer Service Intern
Minor Hotels Europe and Americas
internship
Posted on:
Location Type: Office
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Entry Level
About the role
- Support the E‑commerce team in managing and developing the website
- Draft processes to improve the customer experience (FAQ, shipping and returns…)
- Assist with the operational management of the website and Farfetch: importing collections, publishing new products, uploading content, e‑merchandising…
- Write product descriptions and monitor e‑commerce visuals
- Organize and participate in various photoshoots: castings, salesbooks, packshots, and e‑commerce shoots
- Manage customer service: respond to customers’ daily inquiries
- Track deliveries and returns in our back office
- Provide after‑sales support
- Analyze requests and propose improvements
Requirements
- Business school education or equivalent
- Customer-oriented with strong writing skills
- Ability to work effectively in a fast-paced, demanding environment
- Excellent knowledge of the luxury sector
- Detail-oriented, organized, and versatile
- Analytical mindset and business awareness
- Comfortable with IT tools and excellent command of Microsoft Office (Excel in particular)
- Proficiency in Shopify, Mailchimp, and Prismic is a plus
- Fluent in English and French required
Benefits
- 25 days annual leave
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
writing skillsanalytical mindsetcustomer servicee-merchandisingproduct descriptionsoperational management
Soft skills
customer-orienteddetail-orientedorganizedversatileability to work in fast-paced environment
Certifications
business school education