ServiceNow Functional Consultant
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
SeniorLead
Tech Stack
ITSMServiceNow
About the role
- Undertaking/Leading process definition, requirements gathering and gap analysis of current vs future state processes with key customer stakeholders
- Applying knowledge of ServiceNow functional OOTB capabilities to guide customer stakeholders in identifying and prioritising business requirements (e.g.: ITSM processes, forms definition, user groups, workflows, business services and UX/UI requirements)
- Applying ITIL and ServiceNow ITSM best practice principles to support effective process design
- Participate in business stakeholder workshops and showcases
- Provide Subject Matter Expertise
Requirements
- Minimum 7 years’ experience as a Business/Functional Analyst preferably in Service Management
- Minimum 3 years’ experience delivering applications using the ServiceNow platform (at least one of ITSM/ITOM, CSM, GRC, HR)
- At least 1 current ServiceNow certification
- ITIL certified or other recognised Industry certification or skill (e.g.: BPMN)
- Tertiary Qualification (at least Bachelor level) in a relevant discipline
Benefits
- Countless learning and development opportunities
- Access to 250,000 courses with numerous external certifications
- Positive work-life balance
- Hybrid working environment
- Peer Recognition Portal called ‘Celebrate’
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringgap analysisprocess definitionServiceNowITSMITOMCSMGRCHRUX/UI
Soft skills
leadershipcommunicationstakeholder engagementcollaborationfacilitation
Certifications
ServiceNow certificationITIL certification