Minor Hotels Europe and Americas

ServiceNow Architect – m/f/d

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureERPITSMServiceNowSOAP

About the role

  • As an experienced ServiceNow Architect in the field of Enterprise Service Management (ESM), you shape the digital future of our clients.
  • You take responsibility for the architecture, roadmap and governance of the ServiceNow platforms and develop scalable, cross-functional solutions.
  • You optimize business processes, implement them as efficient workflows and orchestrate complex integrations across multiple systems.
  • You ensure platform health and performance as well as security and compliance, aligning the platform with business strategy.
  • In close collaboration with the client's IT, Finance, Supply Chain, Production and other areas, you lead workshops and architecture boards and steer technical teams to deliver sustainable, future-proof solutions.
  • Support our clients in digitalization projects through end-to-end design of large, scalable solutions across multiple domains (IT, Finance, Enterprise Architecture, etc.)
  • Map business processes to ServiceNow including optimization and standardization
  • Elicit requirements and conduct value discovery with clients; translate objectives into tailored solution designs
  • Facilitate workshops, design reviews and architecture boards; prioritize requirements and convert them into viable designs.
  • Design CMDB/data architecture (CI classes, relationships, data quality, reconciliation).
  • Architect ITOM, Discovery, Event Management and integrations with monitoring, identity, ERP systems and hypervisors (e.g., SAP, Azure AD, AWS, etc.)
  • Advise on transition and transformation of multi-supplier environments as a Service Integrator
  • Develop service and operating models and implement them in ServiceNow, including supporting ITSM transformations
  • Build advanced workflows and automations (Flow Designer, Subflows, BRs, Policies) and deliver configuration-focused implementations.
  • Design and manage complex integrations (REST/SOAP, MID Server, IntegrationHub Spokes) across multiple platforms/departments
  • Ensure platform health (performance, scalability, maintainability, security & compliance)

Requirements

  • Many years of experience as a ServiceNow Architect across different industries
  • At least two relevant ServiceNow certifications (CSA, CIS ITSM, ITOM, OTM, ITAM, SecOps, etc.) and successful completion of courses, accreditations and micro-certifications in Now Assist, Agentic AI or AI Control Tower
  • Strong consulting skills, excellent presentation and communication abilities at C-level combined with analytical thinking
  • Several years of experience in business development and presales — including estimations, proposals/RFPs, demos, MVPs and POCs
  • Proven track record in developing and maintaining strong client relationships
  • Knowledge of the market and its trends; ability to formulate clear visions, goals and priorities to successfully position new services
  • Willingness to travel and very good German and English skills
  • Desirable: experience with ITIL, SIAM frameworks and IT outsourcing
  • ServiceNow Certified Technical Architect (CTA)
  • Quick comprehension, innovative thinking combined with creativity
  • Transparency, ability to work independently, flexibility, commitment, goal orientation, conflict management
  • Team player with the ability to build partnership-based relationships with ServiceNow
  • Intercultural awareness
Benefits
  • Flexible working time and leave models
  • Mobile working – including hybrid work from home
  • Company bike program
  • Mobility budget
  • Diverse training and development opportunities
  • International network
  • Cooperation with pme Familienservice
  • Deferred compensation – long-term retirement security
  • Extended continued pay in case of illness
  • Health and wellness offerings
  • Attractive workplace for people with disabilities
  • Employee retention program "fareWelcome!"
  • Work–life balance
  • Employee discounts
  • Team and sports events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowEnterprise Service ManagementCMDBITOMDiscoveryEvent ManagementRESTSOAPFlow DesignerIntegrationHub
Soft skills
consulting skillspresentation skillscommunication skillsanalytical thinkingbusiness developmentclient relationship managementinnovative thinkingflexibilitygoal orientationconflict management
Certifications
CSACIS ITSMITOMOTMITAMSecOpsServiceNow Certified Technical Architectmicro-certifications