Senior Major Incident Consultant, French
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Katowice • 🇵🇱 Poland
Visit company websiteJob Level
Senior
Tech Stack
ITSM
About the role
- Management and delivery of Major Incident Management
- Coordination, planning, escalation, communication and resourcing during Major Incidents
- Production and maintenance of the Major Incident communication
- Monitor and escalate status as needed for Priority 1 and 2 outage tickets
- Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
- Ensure timely provision of agreed regular reports and documents
- Participation in Major Incident reviews
Requirements
- Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
- Ability to influence the tasks needed to resolve high priority incidents
- Knowledge and utilization of ITSM, SNOW and other Capgemini tools
- Detailed ITIL awareness, ITIL Certification would be an advantage
- Excellent English and French communication skills, both written and verbal
- Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
- Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
- Ability to manage and collaborate with virtual teams
- Knowledge of Problem Management, Incident, Management, and Change Management
Benefits
- medical care with Medicover
- private life insurance
- Sports card
- Capgemini Helpline offering therapeutical support
- access to over 70 training tracks with certification opportunities
- free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- hybrid working model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Major Incident ManagementITSMProblem ManagementIncident ManagementChange Management
Soft skills
communicationcoordinationinfluenceadaptabilitycollaboration
Certifications
ITIL Certification