Experienced Customer Service Specialist, Spanish
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Katowice • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace
- Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues
Requirements
- Very good knowledge of Spanish and English
- Can-do-it and problem-solving attitude
- The ability to talk to anyone and cooperate with a team
- Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
Benefits
- private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
- life insurance
- 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card
- hybrid working model that fits your life
- access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform
- free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic IT skills
Soft skills
problem-solvingcommunicationteam cooperationcan-do attitude