Availability and Capacity Manager
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Katowice • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Define and maintain the Availability Management process aligned with ITIL standards.
- Monitor service availability against SLAs and identify improvement opportunities.
- Conduct risk assessments for critical services and propose mitigation strategies.
- Collaborate with Problem and Incident Management to reduce downtime and improve resilience.
- Develop and maintain the Technology Capacity Plan and Forecast.
- Monitor resource utilization and predict future capacity requirements.
- Ensure IT resources (compute, storage, network) are optimized for performance and cost.
- Produce regular reports on availability and capacity metrics for stakeholders.
- Present improvement proposals and ensure compliance with governance standards.
- Maintain documentation such as Capacity Management Summary and Handover Reports.
Requirements
- Strong understanding of ITIL processes (Availability, Capacity, Service Continuity).
- Experience with monitoring tools and performance analytics.
- Ability to forecast demand and plan infrastructure growth.
- Excellent communication and stakeholder management skills.
Benefits
- Well-being culture: medical care with Medicover, private life insurance, and Sports card.
- Capgemini Helpline offering therapeutical support if needed.
- Educational podcast "Let's talk about wellbeing".
- Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform.
- Free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
- Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess.
- Transparent performance management policy.
- Hybrid working model.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Availability ManagementCapacity Managementrisk assessmentperformance analyticsSLA monitoringcapacity forecastingresource optimizationITILgovernance compliance
Soft skills
communicationstakeholder management