Service Delivery Manager – Applications Delivery, Maintenance
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
SeniorLead
Tech Stack
PMP
About the role
- Manage multiple ADM projects (Custom Build Applications – C&CA) ensuring SLA and KPI compliance
- Oversee resource utilization, team allocation, hiring, and attrition management
- Drive ITIL-based service delivery processes and global delivery coordination
- Mentor junior team members, build CoE knowledge, and foster innovation and delivery acceleration
- Optimize and automate demand and delivery processes for cost-effective operations
Requirements
- 14-16 years of experience
- EM Level 1 certification and ITIL knowledge/certification (mandatory)
- 10–15+ years in Applications Delivery & Maintenance with multi-project handling experience
- Strong expertise in SLA/KPI management, financials, and stakeholder engagement
- OSS Telecom domain experience and ability to manage global/regional stakeholders
- PMP or Prince2 certification (preferred) with proven leadership and team management skills
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SLA managementKPI managementfinancial managementproject managementdemand optimizationdelivery process automationresource utilizationteam allocationattrition managementservice delivery processes
Soft skills
mentoringleadershipstakeholder engagementteam managementinnovation fosteringdelivery acceleration
Certifications
EM Level 1 certificationITIL certificationPMP certificationPrince2 certification