Minor Hotels Europe and Americas

Finance Business Analyst

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Kraków • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • As a ServiceNow Business Analyst, you will focus on the business aspects of ServiceNow implementation rather than technical development
  • You'll serve as an advisor to clients on how to optimize their finance processes using ServiceNow capabilities.
  • Transforming client BPO/GBS/SSC query-related processes in Finance using ServiceNow modules
  • Conducting business process analysis and discovery workshops with stakeholders to understand current processes, pain points, and requirements
  • Designing future-state process flows that leverage ServiceNow capabilities to improve efficiency, transparency, and user experience
  • Developing detailed business requirements and functional specifications for ServiceNow implementations
  • Preparing user stories and use cases to define requirements for system adjustments
  • Creating process maps for C2R, supported with roles and responsibilities (RACI), SLAs and KPIs
  • Working closely with our technical implementation team who will handle the actual system configuration
  • Conducting user acceptance testing to ensure the implemented solution meets business requirements.

Requirements

  • Practical knowledge of the ServiceNow platform in business areas such as Finance and Control
  • Understanding of Connect to Resolve / Query to Resolve processes
  • Experience in analyzing business needs and managing ServiceNow requirements from a business perspective
  • Proven track record of working with IT, developers, and operations to deliver agreed outcomes in ServiceNow implementations
  • Ability to translate requirements into compelling business cases
  • Familiarity with different Service Delivery Models (GBS/SSC/BPO/hybrid/BOT, etc.)
  • Process knowledge in AP/AR/GL/MDM (additional knowledge is a plus)
  • Fluent in English.
  • A minimum of a bachelor's degree (preferably in a relevant field).
Benefits
  • yearly financial bonus
  • private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
  • life insurance
  • access to NAIS benefit platform
  • over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform
  • free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
  • hybrid working model with home office package (including laptop, monitor, and chair)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowbusiness process analysisfunctional specificationsuser storiesuse casesprocess mappinguser acceptance testingfinance processesAPAR
Soft skills
advisorystakeholder engagementrequirement translationcommunicationcollaboration