ServiceNow HR Business Analyst – HRSD
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Kraków • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Analyze client requirements and design solutions using ServiceNow HRSD to meet their HR service delivery needs
- Configure and customize the ServiceNow HRSD module, including workflows, forms, reports, and integrations with other HR systems
- Develop and implement best practices for HR service delivery processes, such as employee onboarding, offboarding, and case management
- Provide training and knowledge transfer to client teams on the ServiceNow HRSD module and related processes
- Collaborate with cross-functional teams, including HR, IT, and business stakeholders, to ensure successful implementation and adoption
- Troubleshoot and resolve issues related to the ServiceNow HRSD module, and provide ongoing support and maintenance
- Stay up-to-date with the latest ServiceNow HRSD features and updates, and contribute to continuous improvement initiatives.
Requirements
- Minimum of 3 years of experience working with ServiceNow HRSD
- Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management
- Experience in project management, requirements gathering, and solution design
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders
- Certified ServiceNow System Administrator or equivalent certification is preferred.
Benefits
- yearly financial bonus
- private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
- life insurance
- access to NAIS benefit platform
- access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform
- free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- home office package (including laptop, monitor, and chair)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow HRSDworkflowsformsreportsintegrationsemployee onboardingoffboardingcase managementtroubleshootingsolution design
Soft skills
communicationinterpersonal skillscollaborationproject managementrequirements gathering
Certifications
ServiceNow System Administrator