Customer Experience Representative
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Rolla • Montana • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Serve as a first point of contact for customers and field reps via phone and email
- Follow standard operating procedures (SOPs) with professionalism and integrity
- Assist with preparing order status reports and tracking documentation
- Support coordination of internal and external visits or meetings as needed
- Set up and maintain customer records and data, including pricing, billing, and shipping preferences
- Process inbound customer orders in the ERP system accurately and on time
- Manage documentation related to pricing agreements, contracts, and IDNs/GPOs
- Coordinate returns, credits, and replacements with internal teams
- Track and confirm shipments, and ensure timely delivery of products
- Provide responsive and courteous support to healthcare customers and sales representatives
- Coordinate demo/sample/evaluation product requests and ensure timely fulfillment
- Respond to questions about product availability, order status, and company processes
- Assist with the preparation of monthly service metrics and team reporting
- Escalate complex issues to senior team members or leadership as needed
- Adhere to all federal, state and local laws
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 5+ years in customer service, or 5+ years in an office administration, logistics or similar role with a customer facing aspect
- Experience in healthcare or a regulated industry a plus
- Equivalent combination of education and experience will be considered
Benefits
- E-Verify participation
- Equal access to opportunities for all its employees
- Fair and equal consideration to all qualified applicants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ERP systemorder processingdocumentation managementdata entryreport preparationcustomer record managementshipping coordinationcontract managementreturns processingservice metrics
Soft skills
customer servicecommunicationprofessionalismintegrityproblem-solvingteam coordinationresponsivenesscourtesyescalationorganizational skills
Certifications
high school diplomaAssociate’s degreeBachelor’s degree