Customer Service Representative – Pharmaceutical Ingredients
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Hanau • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- In your multifaceted role in the Customer Service department for Pharmaceutical Ingredients, you will act as the primary point of contact for our national and international customers.
- Preparing and following up on quotations as well as handling price calculations in coordination with Marketing and Sales.
- Coordinating inquiries and orders with all operational departments (Production, Sales, Quality, Precious Metals Trading).
- Independently processing orders in SAP (including precious metals hedging) and planning and managing transportation.
- Internal and external coordination of contractual matters, including independently drafting and creating non-disclosure agreements (NDAs).
Requirements
- Successfully completed vocational training as an Industrial Clerk (Industriekaufmann/-frau) or a comparable qualification
- Very good knowledge of MS Office, SAP and Microsoft Dynamics, and a strong general technical understanding
- Good command of English and German and a customer-oriented manner in an international environment
- Experience working with traders and distributors
- Good knowledge of export controls
- Successful completion of air security training
- Reliable individual with a high degree of accuracy who can work independently and successfully within a team
Benefits
- Attractive compensation – in addition to a competitive salary package, you will benefit from comprehensive social benefits provided by a responsible family-owned company.
- Help shape sustainability – be involved in implementing our vision.
- Exciting responsibilities – take them on with a high degree of personal responsibility in an ambitious environment with excellent development opportunities.
- At least 30 days' annual leave
- Public transport travel subsidy
- Company bicycle leasing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
price calculationsorder processingexport controlscontract draftingnon-disclosure agreementstransportation planning
Soft skills
customer-orientedreliablehigh degree of accuracyindependent workteamwork
Certifications
vocational training as an Industrial Clerkair security training