Minor Hotels Europe and Americas

Customer Experience Representative

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Yardley • Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Become the subject matter expert in SAP, order-to-cash process, and order fulfillment
  • Provides exceptional service, making every customer interaction a priority
  • Responsible for answering phones and greeting callers and customers courteously and professionally, following defined processes and guidelines
  • Processes and monitors orders submitted by phone, fax, or email
  • Maintain highest standards for order accuracy, order fulfillment, and order confirmation
  • Responds with urgency, tact, and authenticity to customer calls, emails, and inquiries
  • Ensures coordination and continuity with warehouse, following up on all orders placed to ensure proper and timely fulfillment and delivery
  • Follows standard operations procedures/protocols
  • Responds to customer service requests such as pricing inquiries, product availability, inventory levels, order completion, tracking shipments, order history, or any other customer concern
  • Prepares and distributes customer invoices as required – email, print, etc
  • Serves as business partner and helps coordinate activities with other related functions to ensure urgency regarding customer setup and order readiness
  • Processes returns as necessary, including alignment of activities across multiple functions, and schedules pick up from customer and return to warehouse
  • Processes and tracks demo and sample orders for sales representatives
  • Facilitates inventory transfers and movements, between accounts or storage locations
  • Builds positive relationships and an arena of trust with sales leaders, sales agents, accounts receivable, and customer-facing business partners (i.e.. purchasing managers, accounts payable)

Requirements

  • High School diploma; Certificate/degree from college/university or technical school a plus
  • 3-5 years of Customer Service experience
  • 3-5 years of Medical Device/Bio-Tech/Healthcare experience
  • Excellent communication skills – oral, written, interpersonal
  • SAP experience a must
  • Exhibit a high level of motivation and initiative, enthusiasm, and willingness to learn
  • Ability to meet deadlines
  • Strong Customer Service orientation
Benefits
  • Equal access to opportunities for all employees
  • Fair and equal consideration to all qualified applicants

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order-to-cash processorder fulfillmentcustomer serviceinventory managementorder processingreturns processingdemo and sample order processing
Soft skills
communication skillscustomer service orientationmotivationinitiativeenthusiasmability to meet deadlinesinterpersonal skills
Certifications
High School diplomaCertificate/degree from college/university or technical school