Customer Support

• Partner with clients to design and implement innovative solutions that enhance customer journeys and drive digital transformation
• Assess existing processes and technology to identify CX improvement opportunities
• Design and develop complex business solutions using digital platforms and Intelligent Automation
• Create technical and resourcing business cases aligned with client objectives
• Prepare and present proposals, including responses to RFI/RFPs
• Work across Capgemini practices to build integrated, industry-leading solutions
• Build strong networks internally and externally to enable future CX opportunities
• Stay up to date with Contact Centre technologies and market trends, sharing insights with teams and clients

Customer Experience Transformation Consultant

Customer Care Specialist, Hungarian

Customer Care Delivery Specialist, HR Services, English, Hungarian