Senior Collections Associate
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Manila • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- Contact customers via phone, email, or letters to collect outstanding debts
- Negotiate repayment plans and settlements in accordance with company policies
- Maintain accurate records of all communications and payment arrangements
- Follow up on broken promises to pay and escalate unresolved cases
- Maintain compliance with debt collection laws and company procedures
- Meet or exceed daily and monthly collection targets
Requirements
- Excellent English communication skills with customer centricity
- Must have the ability to negotiate to drive collections efficiently
- Team player with a positive attitude
- 2-3 years Collections experience, preferably in banking/cards LOB
- College graduate
Benefits
- Work onsite at either McKinley West, Taguig or SM MOA Complex, Pasay offices
- Willing to work Australian business hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsnegotiationcustomer centricityteam playerpositive attitude