Client Service Analyst
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bogota • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Oversee the delivery of content to clients, translating business needs into technical requirements, configuring deliverables to client specifications, executing standard operating procedures, and performing quality checks
- Coordinate and execute ongoing analytic and ad-hoc requests, producing high-quality reports and presentations for clients
- Utilize strong analytical skills and use tools to consult with clients’ sales, category management, and brand and trade marketing groups, providing insights and recommendations, as needed
- Coordinate cross functional planning and execution for internal and client projects
- Recognize and connect the needs of the client with the products and solutions
- Track critical metrics to measure progress against quality initiatives
- Develop and leverage strong, collaborative relationships across functions
- Engage with clients in a service-focused manner to manage deliverables, answer requestions, respond to issues, and provide business insights
Requirements
- Excellent written and verbal English
- Ability to form strong working relationships across internal and external stakeholders
- Ability to engage in a service-focused manner with clients when helping to solve/manage content deliverables
- Ability to translate business requirements into technical specifications, while providing consultation to internal and external stakeholders
- Experience with data analysis, and the ability to independently problem solve, determine root causes of issues, and pursue the steps required for resolution
- Strong project management skills, with the ability to manage multiple tasks, and adhere to standard operating procedures
- Proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams
- Proficiency in creating reports and dashboards using business intelligence software
Benefits
- Flexible work arrangements
- Career growth programs
- Valuable certification in latest technologies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreport creationdashboard creationproblem solvingproject managementtechnical specificationsquality checksstandard operating procedures
Soft skills
analytical skillscollaborative relationshipsservice-focused engagementcommunication skillsstakeholder management