Desktop Support Engineer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide comprehensive support for end-user systems, applications, and hardware.
- Diagnose and resolve technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance.
- Coordinate with vendors and provide remote support.
- Ensure timely resolution of IT incidents and requests.
Requirements
- 6–9 years of experience in L2 desktop support or IT service desk roles
- Strong knowledge of Windows OS, Microsoft 365 suite, and endpoint security tools (e.g., Zscaler).
- Experience with remote support tools and secure access protocols.
- Familiarity with ticketing systems and SLA-driven environments.
- Excellent communication and documentation skills.
- Ability to work in a 24x7 rotational support model.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows OSMicrosoft 365endpoint security toolsremote support toolssecure access protocolsticketing systemsIT incident resolutiontechnical issue diagnosishardware performance troubleshootingbusiness productivity tools
Soft skills
communication skillsdocumentation skillsproblem-solvingteam coordinationcustomer supporttime managementadaptabilityattention to detailinterpersonal skillsorganizational skills