Mini Mall Storage Properties

Operations

• Provide strategic leadership and direction to a multi-unit field team, including managers, through effective training and mentorship
• Drive sales growth in the region, meeting predetermined targets by the Region Senior Leadership
• Identify opportunities to enhance customer service experience and drive customer satisfaction
• Monitor Key Performance Indicators (KPIs) and financial metrics to assess the region’s performance and identify areas of improvement
• Collaborate with Region VPs and store managers to establish and track sales goals for each location while monitoring progress to attract and retain customers
• Stay updated on market trends, competition, and best practices in sales techniques and strategies
• Maintain business relationships with clients, contractors, and vendors while evaluating the quality of work completed across facilities
• Conduct performance evaluations, provide feedback, and implement development plans as necessary
• Oversee property maintenance by addressing tenant complaints, enforcing occupancy rules, inspecting vacant units and repairs, planning renovations, and liaising with contractors and vendors
• Conduct weekly site inspections at each property to ensure compliance and quality standards are met
• Supervise the collection of tenants' arrears; assist with collections, reconciliations, and adjustments as needed
• Attend weekly meetings with the head office, including reporting on occupancy, budgets, and building strategies.
• Performs other related duties as assigned.

Regional Operations Manager