Service Desk Analyst, Mid-level

Minerva Foods

Service Desk Analyst providing effective IT support and solutions for Minerva Foods operations worldwide. Ensuring IT service availability and compliance while training users and documenting processes.

Posted 4/30/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DelphiSQL

About the role

Key responsibilities & impact

Provide end-user (microcomputer/PC) and technical support;
Provide user technical support and training; prepare technical documentation;
Analyze service history and recurring issues, proposing improvements to the environment;
Ensure processes are in compliance;
Coordinate with third-party support vendors to resolve related issues;
Provide Infrastructure support, Level I.

Requirements

What you’ll need

Bachelor's degree completed or in progress in Computer Science, Information Systems, Computer Engineering, Network Management and/or related fields;
Knowledge of Delphi and SQL Server;
Basic knowledge of infrastructure and security;
English - Advanced level (required);
Advantage: Spanish.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DelphiSQL Serverinfrastructuresecurity

Soft Skills

technical supporttrainingdocumentationanalysisproblem-solvingcommunication

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information SystemsBachelor's degree in Computer EngineeringBachelor's degree in Network Management