Technical Services Specialist – Customer Growth & Enablement
Mine Vision Systems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work in a safe and professional manner, underground and at remote locations
- Provide training, technical support, and consulting services to customers, including: Train customers who have a diverse set of technical and mining industry backgrounds
- Ensure each customer experience is positive, productive, and value-driven
- Assess, properly document, and resolve issues in a timely manner
- Communicate confidently and effectively with customers, creating excitement for adoption and expanded use of MVS technologies
- Serve as the primary technical and relationship owner for a portfolio of small enterprise accounts, ensuring continued engagement, satisfaction, and adoption
- Drive business development and industry awareness at assigned small enterprise accounts
- Identify expansion, upsell, and renewal opportunities within assigned accounts, partnering with Sales and Commercial teams to support account growth over time
- Gather customer feedback at mine sites and through remote touchpoints, translating insights into product, training, and go-to-market improvements
- Support Sales and GTM team by: Helping build compelling business cases for new and existing customers
- Supporting evaluations, pilots, and conversion initiatives
- Reinforcing ROI and value realization post-deployment
- Test and familiarize yourself with new product releases and features as required
- Contribute to the ongoing development and refinement of training materials, best practices, and customer enablement content
- Encourage a collaborative environment by building strong cross-functional relationships with Product, Engineering, and GTM teams
- Respond professionally and constructively to evolving priorities and ad-hoc requests
- Travel up to 50% domestically and internationally
Requirements
- Prior underground experience in Technical Services strongly preferred: e.g. in Geology, Geotech, Engineering, etc.
- Bachelor of Science in Geology, Engineering, or related discipline strongly preferred
- Confident, customer-focused approach with the ability to build long-term relationships
- Ability to balance technical delivery with account ownership and commercial awareness
- Self-starter who learns new technologies, products, and use cases quickly
- Demonstrates understanding of underground face mapping concepts
- Experience with underground mapping, modeling, and/or engineering software
- Strong communication skills across technical, operational, and commercial audiences
- Ability to deal with multiple, competing demands and prioritize appropriately
- Comfortable presenting to small groups, site teams, and customer leadership
- Excellent written, verbal, and reading comprehension skills in English
- Secondary language skills preferred: ideally both Spanish and Portuguese (Brazilian)
Benefits
- Competitive salary
- Full benefits offering including: medical, dental, vision, disability, life insurance
- Generous PTO
- Fully remote position
- Small team that allows for immediate impact and showcasing of your talents
- Opportunity for hands-on work with cutting edge technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
underground mappingmodeling softwareengineering softwareunderground face mapping conceptstechnical supportconsulting servicescustomer trainingbusiness case developmentproduct evaluationROI analysis
Soft skills
customer-focusedrelationship buildingcommunication skillsself-starterprioritizationpresentation skillscollaborationadaptabilityproblem-solvingfeedback gathering
Certifications
Bachelor of Science in GeologyBachelor of Science in Engineering