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Mindtickle

Director, Client Value

Mindtickle

Director of Client Value leading a team at Mindtickle to manage $50M+ in ARR. Focused on building strategies for retention, growth, and customer relationships at scale.

Posted 7/1/2026full-timeBengaluru • 🇮🇳 IndiaLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading Customer Success functions, with a focus on managing enterprise accounts and driving growth through GRR and NRR metrics. Proven ability to collaborate across teams and communicate effectively at the executive level.

Highest-signal resume keywords
Customer Success LeadershipGRR ManagementNRR ManagementEnterprise Customer EngagementStrategic Account Sponsorship

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success Function DevelopmentQBR Process ManagementChurn AnalysisPlaybook CreationCustomer Health Tracking
Soft Skills
Clear CommunicationDecision-MakingThought Leadership
Industry Keywords
SaaSCXO Level EngagementHigh-Growth Environment

About the role

Key responsibilities & impact
  • Lead a team of Client Partners overseeing $50M+ in ARR
  • Own GRR and NRR
  • Define and run the QBR process for key accounts
  • Build playbooks and processes for the team
  • Track customer health across all accounts
  • Serve as an executive sponsor on strategic accounts
  • Drive thought leadership for Mindtickle in Customer Success
  • Collaborate with Sales, Product, and Marketing to close the loop

Requirements

What you’ll need
  • Built a CS function from scratch
  • Serviced enterprise customers at the CXO level
  • Great with GRR, NRR, churn drivers
  • Communicate with clarity and confidence
  • Comfortable making decisions without a complete picture
  • Nice to have: Building a Customer Success function at a high-growth SaaS company

Benefits

Comp & perks
  • tons of awesome perks
  • many opportunities for growth
  • Equal Opportunity Employer
  • Health insurance
  • Paid time off