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Director, Client Value
MindtickleDirector of Client Value leading a team at Mindtickle to manage $50M+ in ARR. Focused on building strategies for retention, growth, and customer relationships at scale.
About the role
Key responsibilities & impact- Lead a team of Client Partners overseeing $50M+ in ARR
- Own GRR and NRR
- Define and run the QBR process for key accounts
- Build playbooks and processes for the team
- Track customer health across all accounts
- Serve as an executive sponsor on strategic accounts
- Drive thought leadership for Mindtickle in Customer Success
- Collaborate with Sales, Product, and Marketing to close the loop
Requirements
What you’ll need- Built a CS function from scratch
- Serviced enterprise customers at the CXO level
- Great with GRR, NRR, churn drivers
- Communicate with clarity and confidence
- Comfortable making decisions without a complete picture
- Nice to have: Building a Customer Success function at a high-growth SaaS company
Benefits
Comp & perks- tons of awesome perks
- many opportunities for growth
- Equal Opportunity Employer
- Health insurance
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success Function DevelopmentQBR Process ManagementChurn AnalysisPlaybook CreationCustomer Health Tracking
Soft Skills
Clear CommunicationDecision-MakingThought Leadership