Technical Support Specialist – Central Station, Anesthesia

Mindray North America

Technical Support Specialist providing advanced support for Central Station and Anesthesia systems at Mindray North America. Collaborating across teams to resolve product issues and improve patient care.

Posted 5/15/2026full-timeMahwah • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Provide advanced technical support for assigned product lines, including Central Station and Anesthesia systems
Troubleshoot complex hardware, software, and networking-related product issues for customers and field service teams
Guide escalations through resolution while maintaining a strong customer-focused approach
Evaluate and validate new hardware and software releases
Partner cross-functionally with Engineering, Quality, Manufacturing, Clinical, Sales, and Marketing teams to identify and resolve product concerns
Create and review technical documentation, including technical bulletins, manuals, change requests, and customer issue documentation
Support new product introductions and ongoing product improvement initiatives
Provide occasional on-site support to customers and field service personnel as needed
Document support activities and maintain timely reporting and case updates
Assist with dispatch coordination and project scheduling related to support activities

Requirements

What you’ll need

Bachelor’s degree, technical degree, or equivalent experience preferred
5+ years of experience in biomedical technology, electrical engineering, computer systems, or a related technical field
3+ years of experience supporting medical equipment
Strong troubleshooting and problem-solving skills within technical or healthcare environments
Knowledge of computer-based systems, networking, and PC applications
Familiarity with digital electronics and diagnostic/test equipment used in field service environments
Excellent communication and organizational skills with the ability to manage multiple priorities
Customer-focused mindset with strong collaboration skills across technical and non-technical teams
Ability to work in a fast-paced environment with shifting priorities and deadlines

Benefits

Comp & perks

401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supporthardware evaluationsoftware validationnetworkingdigital electronicsdiagnostic equipmentmedical equipment supportproject schedulingtechnical documentation

Soft Skills

problem-solvingcommunicationorganizational skillscustomer-focusedcollaborationability to manage prioritiesadaptabilityteamworkcustomer servicecross-functional partnership

Certifications

Bachelor's degreetechnical degreebiomedical technology certificationelectrical engineering certificationcomputer systems certification