System Implementation Specialist

Mindray North America

System Implementation Specialist ensuring seamless installation and integration of medical technology systems at hospital environments. Delivering exceptional customer support throughout the product lifecycle while managing installations and troubleshooting.

Posted 5/12/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $65,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Schedule and perform system installations, add-ons, and site surveys based on customer requirements and technical specifications.
Verify that all systems meet Mindray’s performance and quality standards through comprehensive testing.
Provide advanced on-site support for complex or escalated service issues beyond the capabilities of local service representatives.
Deliver after-hours phone support to assist customers, service representatives, and clinical staff with technical issues—offering timely solutions to minimize downtime.
Coordinate and perform system updates and upgrades as required.
Maintain detailed and accurate documentation for all service and installation activities in accordance with Mindray’s Quality System and Administrative policies.
Collaborate with cross-functional teams—including Service Management, Technical Support, and Clinical Education—to ensure project milestones and customer needs are met.

Requirements

What you’ll need

Associate degree (minimum) or equivalent in electronics, instrumentation, or computer technology; Bachelor’s degree preferred.
Experience with telemetry or RF systems (minimum one year preferred).
Working knowledge of Microsoft Windows OS and IT networking concepts.
Strong technical skills in system design, installation, troubleshooting, and repair of monitoring systems.
Excellent communication, organization, and critical thinking abilities.
Customer-focused, independent, and solutions-oriented with a positive attitude.
Valid driver’s license with a clean driving record.

Benefits

Comp & perks

401(k) with company match
Tuition reimbursement
Paid time off
Disability coverage
FSA/HSA options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system installationsystem designtroubleshootingrepairmonitoring systemstelemetry systemsRF systemstechnical supportsystem updatessystem upgrades

Soft Skills

communicationorganizationcritical thinkingcustomer-focusedindependentsolutions-orientedpositive attitude

Certifications

Associate degreeBachelor’s degree