Delivery Manager
ServiceTitan
Case Manager – Hospital Readmission Reduction Program
Mindoula
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Maryland, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $25 per hour
Job Level
JuniorMid-Level
Tech Stack
React
About the role
- Counsel members with a mental and/or physical disability to assist them with the goal of overcoming dependencies, adjusting to life, and making changes
- Guide members in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
- Educate members about mental or physical illness, abuse, medication, and available community and social resources
- Assess members for risk, make quick evaluations for risk, and respond, formulating and performing crisis intervention that ensures the safety of members as necessary
- Formulate interventions with internal and external programs that impact members and their ability to maintain in the community, being sensitive to members’ cultural, educational and religious needs
- Identify triggers and environmental impediments to members’ progress through interviews and review of records, making reasonable accommodations as necessary
- Prepare and maintain all required records, reports, paperwork, and members’ diagnostic records, maintaining confidentiality of members at all times
- Use clear and accurate communication skills (both verbal and written) to facilitate communication with the members, members’ family/caregivers, with staff, and treatment team; produce high quality documentation that enables the members to receive the best treatment possible
- Collaborate with treatment team members to plan or coordinate care, evaluate members’ medical or physical condition, and to assess members’ needs
- Provide appropriate education and information to members’ families in stressful situations to assist them in understanding, dealing with, or supporting members in a way that does not breach confidentiality
- Evaluate the mental and physical condition of members via assessments, interviews, review of records, and conferences with other treatment professionals
- Arrange for and monitor psychiatric and medical services, supports, social and vocational opportunities, making treatment referrals as appropriate
- Assist members in adhering to discharge plan and as necessary, setting up appointments, arranging for transportation to appointments, providing support, or other tasks
- Plan, develop, and implement social services and activities ensuring that all members’ activities comply with relevant legal and professional standards
- Plan and coordinate discharge from care and treatment facilities as necessary
- Understand local, State, and Federal programs that impact members’ ability to self sustain in the community and functions in compliance with all related policies, procedures, and regulations
- Use working knowledge of Social Security benefits and public assistance programs to benefit members
- Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problems in a proactive and timely manner
- Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues, such as the potential for suicide
- React immediately, yet calmly, to crisis situations and quickly build rapport with members
- Respond to inquiries and/or resolve concerns from members, caregivers, agencies, or members of the community; inform staff of opportunities to address and resolve problems reported by members
- Regularly complete and submit documentation of services provided including accurately completing all case notes in a professional, timely manner
- Effectively liaise and collaborate, both verbally and in writing, with colleagues regarding members’ needs and wellbeing
- Provide coverage for Hospital Coordinators at local hospitals on an as needed basis; meeting with potential Members, liaising with hospital staff, enrolling Members into the program, and completing paperwork necessary for enrollment.
Requirements
- 2-4 years of relevant experience in the behavioral health field providing case management, counseling, and/or crisis intervention
- Bachelor’s Degree in psychology, social work, or other behavioral health discipline from an accredited college or university
- Knowledge of community resources, social determinants of health, mental health and/or substance use disorders/disabilities, trauma-informed care, recovery/resiliency-oriented services, benefits, and social issues.
- Knowledge of benefits including, but not limited to, SSDI, SSI, Medicaid, Medicare, LTC Medicaid, LTC, STD, LTD, Food Stamps, and Housing Vouchers.
- Excellent computer skills and experience with Google Suite software and Microsoft Office software.
- Must be detail-oriented and able to multitask.
- Excellent oral and written communication skills.
- Must be able to work in a fast-paced environment and have a strong sense of urgency.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementcounselingcrisis interventionassessmentsdocumentationrisk evaluationintervention formulationproblem-solvingmultitaskingknowledge of benefits
Soft skills
communication skillscompassionunderstandingrapport buildingdetail-orientedability to work in fast-paced environmentstrong sense of urgency
Certifications
Bachelor’s Degree in psychologyBachelor’s Degree in social work
