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About the role
Key responsibilities & impact- Connect with individuals through meaningful outreach, education, and enrollment support
- Partner with members to develop personalized Service Plans based on their needs, goals, and care gaps
- Help members build practical skills and strategies to manage challenges and reduce hospital visits
- Coordinate community resources to support behavioral, medical, and social needs
- Serve as an advocate and liaison between members and their care teams (family, providers, and community partners)
- Support members with scheduling, follow-ups, and accountability
- Identify and escalate any critical incidents or quality-of-care concerns
- Track outcomes, productivity, and program impact
- Maintain accurate, timely documentation and records
Requirements
What you’ll need- Bachelor’s degree in nursing, social work, or a related health/human services field
- Experience in case management, behavioral health, or healthcare (preferred)
- Certifications such as CCM, CHW, PSS, or ACM (a plus)
- Strong knowledge of community resources, social determinants of health, and behavioral health challenges
- A compassionate, proactive approach to supporting individuals facing complex life circumstances
Benefits
Comp & perks- Medical, dental, vision, and 401(k) with support for you and your family
- 11 paid holidays, 15 vacation days, plus 4 wellness days
- Employee Assistance Program and wellness resources
- Company-provided MacBook, iPhone, and remote technology
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementbehavioral healthhealthcare
Soft Skills
compassionate approachproactive approachadvocacycommunicationorganization
Certifications
CCMCHWPSSACM