Customer Service
Mindo Small Business Solutions
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Responding to emails and live chats originating from overseas customers
- Initiate a phone call with overseas customers
- Be in charge of helping guests with their vacation rental reservations and helping to ensure they have a great vacation rental experience from the time they search for the perfect property until they check out
- Handling and resolving customer complaints
- Communicating and coordinating with colleagues and internal departments
Requirements
- Must have excellent written and verbal English communication skills
- Fast and accurate typing
- Create grammatically correct responses without any spelling errors
- Have a good problem analysis and problem-solving skills
- Fluently English Speaking with no accent
- Comfortable using computers
- Fast learner on new software
- Preferably have experience with customer service/call center/banking/telesales/online shopping/insurance/logistic/hospitality and tourism industry (exposure to international clients would be an advantage)
- Can successfully communicate with the customer to gather information and learn about their needs and expectations
- Hard Worker, patient, highly responsible, punctual, honest, professional, able to work under pressure
- Applicants must be willing to work 24 hours shifting system
Benefits
- Excellent working environment
- Covid protocol in the workplace
- Laptops and PCs provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fast typingproblem analysisproblem-solvingcustomer servicecall center experiencebanking experiencetelesales experienceonline shopping experienceinsurance experiencelogistics experience
Soft Skills
written communicationverbal communicationpatienceresponsibilitypunctualityhonestyprofessionalismability to work under pressurefast learnercustomer communication