Customer Success Management Analyst – Mid-level

Analyst for customer success management at Human Analytics. Focus on improving client experience through innovation and technology solutions.

Posted 4/27/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Key responsibilities & impact

Able to develop and execute a strategic plan for their client portfolio and regularly monitor its progress through organized management and strong problem-solving skills.
Use project management and CRM tools to execute the client portfolio management process.
Maintain an in-depth knowledge of MindMiners’ products and solutions to connect them to clients’ core business challenges, clearly articulating the value of the solution within their context.
Map key stakeholders and build strong relationships with them to keep them active, engaged, and continuously growing.
Conduct client onboarding and periodic training sessions with the primary goal of expanding usage and ensuring regular adoption of the product/platform.
Identify market movements and trends relevant to the client’s industry and propose new studies aligned with the client’s business objectives.
Establish clear, fluid, and assertive communication with clients, leading project management and account management with excellence.
Build strong relationships with other internal teams at MindMiners, communicating client needs to Product, Marketing, Market Research, Projects, etc., to optimize processes, remove friction, and, above all, create value in MindMiners’ delivery.

What you’ll need

Bachelor’s degree in Business Administration, Economics, Marketing, Communications, Advertising, or related fields.
Knowledge of market research (required).
Experience in client/agency service and relationship management.
Experience in commercial/sales roles – accustomed to sales targets and objectives.
Collaborative, fast, and comfortable with change.
Motivated to go the extra mile for clients.
Driven by challenges and committed to delivering results.

Comp & perks

Flexible points – choose how to use your points, with flexibility between meal allowance and home office support.
Health and dental insurance.
Transportation allowance.
Flexible working hours.
Birthday day off to enjoy with your loved ones.
TotalPass.
Extended maternity and paternity leave.
Childcare assistance.
Miners Learn – career development budget for courses.
Miners Book – unlimited budget for purchasing books (physical or digital) to support your professional and personal development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementCRM toolsmarket researchclient onboardingtraining sessionsstrategic planningrelationship managementsales targetscommercial roles

Soft Skills

problem-solvingcommunicationcollaborationadaptabilitymotivationcommitmentrelationship buildingorganizational skills

Certifications

Bachelor’s degree