Customer Support Agent

Mindly

Customer Support Agent providing empathetic support for Mindly, a marketplace for psychologists. Responsible for resolving customer inquiries and ensuring a positive user experience.

Posted 7/8/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide timely, empathetic, and personalized support to platform users (primarily customers);
Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
Ensure a positive user experience while resolving customer inquiries;
Turn user feedback into valuable insights for other teams, helping shape and improve the product.

Requirements

What you’ll need

Experience working as a Customer Support, Customer Success, or in a related role;
Native-level Ukrainian and English proficiency at C1+ level;
Empathy and the ability to build trusting relationships with users;
Initiative in solving not only existing customer issues but also preventing potential ones;
Curiosity and enthusiasm for solving non-standard challenges.

Benefits

Comp & perks

20 days of paid vacation
Therapy on Mindly
Fast-growing product company

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyInitiativeCuriosityEnthusiasm