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Mindly

Customer Support Agent

Mindly

Customer Support Agent providing empathetic support for Mindly, a marketplace for psychologists. Responsible for resolving customer inquiries and ensuring a positive user experience.

Posted 7/8/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic and personalized customer support, with a strong focus on user experience and proactive problem-solving. Proficient in both Ukrainian and English, capable of turning user feedback into actionable insights for product improvement.

Highest-signal resume keywords
Customer Support ExperienceCustomer Success ExperienceNative-Level Ukrainian ProficiencyC1+ English ProficiencyEmpathy and Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyInitiativeCuriosityEnthusiasm
Industry Keywords
User ExperienceTechnical IssuesAccount ManagementSubscription ManagementFeedback Analysis

About the role

Key responsibilities & impact
  • Provide timely, empathetic, and personalized support to platform users (primarily customers);
  • Handle requests related to accounts, subscriptions, refunds, and various technical issues concerning the platform;
  • Ensure a positive user experience while resolving customer inquiries;
  • Turn user feedback into valuable insights for other teams, helping shape and improve the product.

Requirements

What you’ll need
  • Experience working as a Customer Support, Customer Success, or in a related role;
  • Native-level Ukrainian and English proficiency at C1+ level;
  • Empathy and the ability to build trusting relationships with users;
  • Initiative in solving not only existing customer issues but also preventing potential ones;
  • Curiosity and enthusiasm for solving non-standard challenges.

Benefits

Comp & perks
  • 20 days of paid vacation
  • Therapy on Mindly
  • Fast-growing product company