Customer Success Specialist

Mindly

Customer Success Specialist engaging with platform specialists and enhancing user experience through support. Resolving user requests and moderating profiles for platform standards.

Posted 5/18/2026full-timeRemote • 🇺🇦 UkraineMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicating with platform specialists via Intercom and helping resolve their requests
Acting as a personal manager for specialists, supporting the growth of their practice on the platform
Moderating specialist profiles to ensure they meet platform standards
Guide new specialists through onboarding
Taking part in initiatives that help us grow and keep our users happy

Requirements

What you’ll need

1-3 years of experience in customer success, customer support or related spheres
Hands-on experience with Intercom, Zendesk or any other CS management tool
C1 level of English
Fast learner who's eager to pick up new skills
Strong attention to detail
Able to stay calm and patient in tough situations
Strong problem-solving skills and comfortable juggling multiple tasks at once

Benefits

Comp & perks

20 days of paid vacation
Therapy on Mindly

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successcustomer supportproblem-solvingattention to detailonboarding

Soft Skills

communicationpatienceadaptabilitymultitaskingfast learner