Mindful Support Services

Product Specialist

Mindful Support Services

full-time

Posted on:

Location Type: Office

Location: Mountlake Terrace • Washington • 🇺🇸 United States

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Salary

💰 $60,000 - $70,000 per year

Job Level

JuniorMid-Level

Tech Stack

Shell ScriptingSQL

About the role

  • Support, maintain, and optimize systems and tools used by the Operations team, including Microsoft SharePoint, PowerApps, EHR systems, CRM platforms, and automation solutions (e.g., Logic Apps, Zapier, Microsoft Flow).
  • Act as subject matter expert and first point of contact for technical system-related inquiries and improvements.
  • Provide Tier II support and troubleshooting for operational systems, collaborating with vendors and IT to resolve complex issues.
  • Utilize software development skills and object-oriented programming experience to support custom technical requests.
  • Work with internal stakeholders to identify, prioritize, and implement enhancements or optimizations for current tools and systems.
  • Support Project Managers and cross-functional teams in system integrations for new and ongoing projects.
  • Develop and execute plans for system upgrades, migrations, and new tool implementations in collaboration with project leadership.
  • Practice safe and effective deployment of solutions with thorough testing and monitoring of all deployments.
  • Communicate product and system changes to internal stakeholders, including members of the Executive Team.
  • Develop and maintain thorough documentation (SOPs) for all supported systems and ensure clear handoff of responsibilities.
  • Travel as required to support projects, equipment/supply needs, and repairs across company locations; occasional out-of-state trips.
  • Report to the Lead Technical Project Manager and perform cross-functional project support.

Requirements

  • Bachelor's degree in computer science, math, statistics, informatics or related field and 2-4 years' related experience and/or training; or an equivalent combination of education and experience.
  • Experience with Microsoft tools such as Excel and SharePoint required. Experience with Power Apps, Power Automate, and Logic Apps highly preferred.
  • Experience with SQL.
  • Experience with Power shell scripting.
  • Experience with EHR systems and CRM platforms required.
  • Proficiency with automation tools (e.g., Logic Apps, Zapier, Microsoft Flow) required.
  • Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, PowerPoint, etc.) required.
  • Demonstrated ability to adapt quickly to new technologies and troubleshoot alternative software solutions as needed.
  • Ability to translate business needs into technical requirements and articulate solutions to technical and non-technical audiences.
  • Basic programming knowledge, with the ability to understand and discuss pseudocode solutions.
  • Strong problem-solving and critical thinking skills, with a “figure it out” mentality.
  • Ability to work autonomously, manage time responsibly, and meet project deadlines with minimal supervision.
  • Highly collaborative, with the ability to initiate group problem-solving and communicate effectively with all levels of staff, providers, vendors, and clients.
  • Professional and concise verbal and written communication skills, adaptable to multiple audiences.
  • Proven success working with all levels of leadership.
  • Moderate lifting is occasionally required (up to 50 lbs.).
  • Personal vehicle required due to travel between worksites or other locations.
  • Discretion, tact, and emotional intelligence are essential to success in this highly collaborative and dynamic role.
Benefits
  • 75% employer covered Health, Dental & Vision benefits plan
  • 401(k) savings plan with employer matching upon eligibility
  • 8 paid holidays
  • 15 PTO days accrued annually
  • Professional and career development opportunities
  • Compensation evaluated with opportunities for advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
object-oriented programmingSQLPower shell scriptingautomation toolsMicrosoft PowerAppsMicrosoft FlowEHR systemsCRM platformsMicrosoft ExcelMicrosoft SharePoint
Soft skills
problem-solvingcritical thinkingtime managementcollaborationcommunicationadaptabilityemotional intelligenceautonomytechnical translationleadership interaction