Call Center Representative

• Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
• Match new clients with the mental health provider that best suits their needs.
• Communicate clearly and effectively.
• Demonstrate excellent attention to detail when entering client data.
• Meet personal/team qualitative and quantitative goals.
• Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
• Educate clients about insurance, authorizations, provider policies, and payments.

Bilingual Call Center Representative

Pharmacy Technician II – CarelonRx Call Center

Director, Digital/Technical Product Management – Contact Center Technologies

AVP, Bank Contact Center IVR & Tools

Call Center Escalation Specialist

Contact Center WFM Systems Lead