Designs, develops and troubleshoots low code platform and AI solutions.
Develop, test, deploy, maintain and improve software to meet requirements
Design, develop, and test solutions
Complete well-defined, basic program changes
Contribute to estimates required for user stories based on business requirements, specifications and designs
Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency
Monitor progress against task estimates to provide status
Provide technical support and troubleshooting for applications across environments
Maintain existing code base, monitoring for failures in non-prod environments

Requirements

Bachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 years
Exposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and Cresta - Preferred
Exposure to large customer service and call center environments – Preferred
Willingness to quickly learn and ramp up on new platform solutions - Preferred
Using one or more programming language(s).
Troubleshooting (Problem Solving) - Preferred
Quality Assurance - Preferred
Information Technology - Preferred
Innovation - Preferred
Planning – Preferred
Communication skills and working with business and technical teams - Preferred
Software Engineering - Preferred
User Acceptance Testing (UAT) - Preferred
Systems Development Life Cycle – Preferred
Data and software governance - Preferred
Business Requirements – Preferred
Business Process Improvement - Preferred
User Story - Preferred
Technical Support - Preferred
Computer Science - Preferred
Agile Methodology - Preferred
Application Programming Interface (API) - Preferred

Benefits

Medical Insurance (with a free option!)
Dental Insurance
Vision Insurance
Company Paid Life and AD&D Insurance
Optional Additional Life Insurance
Company Paid Short-Term Disability Insurance
Company Paid Long-Term Disability Insurance
Medical and Dependent Care Flexible Savings Accounts (FSA)
Health Savings Accounts with Company Contributions
Optional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal Assistance**
**Our Perks:**
Flexible Time Off
Eight Paid Holidays
Pre-tax and Roth 401(k) Options with Company Match
Investment in Professional Development including a license to Udemy training courses and leadership training
Employee Assistance Program
Adoption Assistance
Pet Insurance Discounts
Tickets to local sporting events
Team building events
Holiday and celebration parties

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

low code developmentAI solutionsprogramming languagestroubleshootingQuality AssuranceUser Acceptance Testing (UAT)Agile MethodologyApplication Programming Interface (API)software developmentdata governance

Soft Skills

problem solvingcommunication skillsplanninginnovationcollaborationbusiness process improvementtechnical supportadaptabilityteamworkestimation

Certifications

Bachelor's Degree in Computer Scienceequivalent work experience