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About the role
Key responsibilities & impact- Own and drive the progression of deal requests through Deal Desk, ensuring stakeholders remain aligned and deals continue moving efficiently.
- Serve as the central point of coordination across Sales, Finance, Legal, InfoSec, and executive stakeholders to manage approvals, dependencies, and timelines.
- Support deal structuring, pricing approvals, discounting, and non-standard commercial terms in alignment with company policies.
- Review and manage customer contract workflows, including handling lightweight redlines, supporting contract negotiations, and escalating more complex legal matters where appropriate.
- Partner with internal stakeholders to support security questionnaires, customer diligence requests, RFPs, and related deal requirements.
- Build and improve repeatable workflows, playbooks, templates, and approval pathways to improve deal velocity and reduce operational friction.
- Help standardize common commercial and contractual positions while identifying opportunities for automation, tooling, and process improvement.
- Contribute to the long-term design and scaling of the Deal Desk function, helping shape how the team and operating model evolve over time.
Requirements
What you’ll need- 4–7 years of experience in Deal Desk, Commercial Operations, Contracts Management, Sales Operations, or related roles within B2B SaaS or enterprise software.
- Experience supporting complex, negotiated enterprise deals involving customized commercial terms and contract workflows.
- Strong understanding of SaaS pricing models, enterprise procurement processes, and contract mechanics.
- Experience coordinating cross-functional processes involving Sales, Finance, Legal, and security or compliance stakeholders.
- Strong judgment, prioritization, and project management skills in fast-paced environments with competing deadlines.
- Excellent communication skills, with the ability to influence and collaborate across multiple stakeholder groups.
- A builder mindset, with a demonstrated ability to bring structure to ambiguity and improve processes as you go.
- Familiarity with Salesforce, PandaDoc (or other CPQ / Proposal platforms), QuickBooks (or other invoicing/accounting tools), and contract lifecycle management systems (e.g., Ironclad, DocuSign CLM).
- Familiarity with Supplier portals like Coupa, SAP Ariba, and other enterprise procurement platforms.
- Experience negotiating legal contract terms, especially in the context of SaaS agreements, data protection, and liability.
Benefits
Comp & perks- Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.
- Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
- Company-issued laptop, remote setup stipend, and co-working budget
- Flexible schedules and location
- Ample paid time off, in addition to local public holidays
- Enhanced parental leave
- Health & retirement benefits
- Annual learning & development budget
- Annual workaways and regular virtual & in-person socials
- Opportunity to contribute to groundbreaking projects that shape the future of work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Deal DeskCommercial OperationsContracts ManagementSales OperationsSaaS pricing modelscontract workflowsproject management
Soft Skills
strong judgmentprioritizationexcellent communicationinfluencecollaborationbuilder mindsetprocess improvement