Mimeo

Account Manager

Mimeo

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • **SUMMARY********The Account Manager is a crucial member of the Customer Success team, responsible for ensuring the long-term stability and satisfaction of a high-volume portfolio of Mimeo’s core customers. The primary goal of this role is to drive Net Revenue Retention by focusing on adoption, expansion, proactive risk mitigation, and continued outreach to maintain the current business. This role acts as the customer's trusted operational partner, ensuring they maximize value from their current investment and establishing a foundation of loyalty that leads to consistent recurring revenue.**

Requirements

  • **SKILLS AND MINIMUM QUALIFICATIONS:**
  • - Minimum of 3+ years of experience in Customer Success, Account Management, or a retention-focused role, preferably managing a high-volume portfolio (50-100+ accounts).
  • - Proven expertise in managing relationships and mitigating churn risk.
  • - Exceptional organizational skills and ability to manage multiple priorities and deadlines simultaneously.
  • - Proficiency in utilizing a CRM (Salesforce) for data-driven account management.
  • - Strong communication, diplomacy, and conflict resolution skills to maintain customer satisfaction during challenging periods.
  • - Bachelor’s degree preferred.
Benefits
  • Mimeo’s values of Act Like an Owner, Drive Customer Success, and to Enjoy the Ride, are at the core of who we are and the decisions we make. As our employees are the most important aspect of our organization we make it a point to provide competitive benefits.
  • **Some of our Benefits include: **
  • **Excellent medical, dental, and vision coverage for you and your family
  • - Competitive salary
  • - Generous PTO Policy
  • - Internal career advancement opportunities
  • - 401K is offered after 1 year of service

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementRetention ManagementData-driven Account Management
Soft skills
Relationship ManagementChurn Risk MitigationOrganizational SkillsCommunication SkillsDiplomacyConflict Resolution