Principal Product Manager

Mimecast

Principal Product Manager for Mimecast's Human Risk Management team. Driving product growth and adoption across the Security Behavior Management platform and Human Risk Command Center.

Posted 6/7/2026full-timeRemote • New Jersey • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the SBM upsell and cross-sell motion into the existing Mimecast customer base, including positioning, sales enablement, and adoption tracking
Support channel go-to-market efforts for SBM, ensuring product positioning and enablement materials are aligned for partner-led sales
Own SBM feature adoption, driving usage of key capabilities across the eligible customer base
Define cross-sell signals and product-qualified lead criteria that feed into the sales pipeline
Partner with product marketing and sales engineering on competitive enablement, go-to-market readiness, and launch coordination for SBM releases
Build and maintain a structured process for tracking at-risk accounts across SBM and HRCC, partnering with CS and Support to drive early intervention
Identify systemic patterns in customer escalations and churn drivers, and translate them into prioritized product investments and roadmap recommendations
Own the escalation triage process from a PM perspective, ensuring high-priority customer issues are routed to the right PM and resolution plans are communicated
Own the HRCC post-sale adoption lifecycle, focused on improving customer activation, engagement, and time-to-value
Drive integration adoption programs in partnership with the Integrations PM and customer success
Identify and resolve onboarding friction points that prevent customers from realizing HRCC value
Track adoption metrics for new HRCC capabilities and feed findings back into product prioritization
Define and maintain the adoption and retention metrics framework across SBM and HRCC
Produce regular adoption and retention reporting for PM leadership and executive stakeholders
Partner with data and engineering teams to instrument product usage tracking where gaps exist.

Requirements

What you’ll need

8+ years of product management experience, with 3+ years in B2B SaaS or enterprise software
Proven track record owning features or product areas end-to-end — from discovery and requirements through delivery, launch, and adoption
Strong analytical instincts — you use data to define problems, measure outcomes, and prioritize ruthlessly
Experience driving cross-functional programs involving engineering, CS, and go-to-market teams
Experience managing customer-facing product conversations and executive-level escalations, with the ability to balance customer needs against roadmap constraints
Familiarity with risk management concepts. Direct cybersecurity experience is a plus
Ability to work closely with engineering on technical decisions — you don't need to write code, but you can hold your own in architecture and data model discussions
Comfort working with product analytics tools (Pendo, Amplitude, or equivalent) to track adoption and inform prioritization
Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows
Strong communicator — written and verbal — with the ability to distill complex problems into clear narratives for engineering, leadership, and customers
Detail-oriented with strong operational instincts — you can run a structured program, maintain accountability across teams, and keep things moving without being told
Comfortable operating in ambiguity — you can structure problems, validate hypotheses, and move quickly with incomplete information
Experience mentoring other PMs or leading through influence without direct authority.

Benefits

Comp & perks

Competitive salary and benefits package
Collaborative, distributed team environment where ownership and initiative are valued
Direct line of sight between your work and business outcomes (adoption, retention, revenue expansion)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementB2B SaaSenterprise softwaredata analysisrisk managementproduct analyticsadoption metricscustomer engagementfeature adoptioncross-functional program management

Soft Skills

analytical instinctsstrong communicatordetail-orientedoperational instinctsability to work in ambiguitymentoringinfluence without authoritycustomer-facing conversationsproblem structuringprioritization