Senior Product Manager

Mimecast

Senior Product Manager overseeing product growth for Mimecast’s Human Risk Management team. Driving customer adoption and retention with a focus on the SBM platform.

Posted 4/22/2026full-timeMinneapolis • Massachusetts, Minnesota • 🇺🇸 United StatesSenior💰 $148,000 - $222,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the SBM upsell and cross-sell motion into the existing Mimecast customer base, including positioning, sales enablement, and adoption tracking
Support channel go-to-market efforts for SBM, ensuring product positioning and enablement materials are aligned for partner-led sales
Own SBM feature adoption, driving usage of key capabilities across the eligible customer base
Define cross-sell signals and product-qualified lead criteria that feed into the sales pipeline
Partner with product marketing and sales engineering on competitive enablement, go-to-market readiness, and launch coordination for SBM releases
Build and maintain a structured process for tracking at-risk accounts across SBM and HRCC, partnering with CS and Support to drive early intervention
Identify systemic patterns in customer escalations and churn drivers, and translate them into prioritized product investments and roadmap recommendations
Own the escalation triage process from a PM perspective, ensuring high-priority customer issues are routed to the right PM and resolution plans are communicated
Own the HRCC post-sale adoption lifecycle, focused on improving customer activation, engagement, and time-to-value
Drive integration adoption programs in partnership with the Integrations PM and customer success
Identify and resolve onboarding friction points that prevent customers from realizing HRCC value
Track adoption metrics for new HRCC capabilities and feed findings back into product prioritization
Define and maintain the adoption and retention metrics framework across SBM and HRCC
Produce regular adoption and retention reporting for PM leadership and executive stakeholders
Partner with data and engineering teams to instrument product usage tracking where gaps exist

Requirements

What you’ll need

5+ years of product management experience in B2B SaaS or enterprise software
Proven experience with product-led growth motions: adoption funnels, upsell/cross-sell, packaging strategy, or channel enablement
Strong analytical instincts with demonstrated ability to define metrics, build dashboards, and use data to drive prioritization and measure outcomes
Experience working cross-functionally with sales, CS, product marketing, and engineering teams on GTM execution
Track record of owning customer-facing outcomes (adoption rates, NRR, churn reduction) rather than just shipping features
Familiarity with cybersecurity, risk management, or enterprise IT environments
Direct experience with security awareness training, human risk management, or identity/endpoint security is a strong plus
Comfort working with product analytics tools (Pendo, Amplitude, Mixpanel, or equivalent) to analyze usage patterns, define segments, and track funnel performance
Ability to engage with engineering on data model and instrumentation discussions. You don’t write code, but you can specify what needs to be tracked and why
Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows
Strong communicator who can distill complex adoption and retention data into clear narratives for leadership, CS, and sales audiences
Comfortable managing customer-facing conversations and executive-level escalations, with the ability to balance empathy with roadmap constraints
Detail-oriented with strong operational instincts. You can build a structured tracking process, maintain accountability across teams, and keep multiple workstreams moving simultaneously
Comfortable operating in ambiguity. You can structure problems, validate hypotheses with data, and move quickly with incomplete information.

Benefits

Comp & perks

Competitive salary and benefits package
Collaborative, distributed team environment where ownership and initiative are valued
Direct line of sight between your work and business outcomes (adoption, retention, revenue expansion)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementadoption funnelsupsellcross-sellpackaging strategychannel enablementdata analysismetrics definitiondashboard buildingcustomer-facing outcomes

Soft Skills

strong analytical instinctsstrong communicatordetail-orientedoperational instinctsability to engagecomfortable managing conversationsability to balance empathycomfortable operating in ambiguitystructured problem-solvingvalidating hypotheses