Event Security
Milwaukee Bucks Inc.
part-time
Posted on:
Location Type: Office
Location: Milwaukee • Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Mid-LevelSenior
About the role
- Plaza Security provide guests with a positive experience with and be responsible for the day-to-day physical outdoor security and protection of the Fiserv Forum, Plaza, employees, guests, and property of the Arena
- Provide discrete security at all entrances to the Arena, outdoor tents and property within the Plaza; ensure that the Arena and surrounding property remain intact and undamaged
- Interact with guests, vendors and employees in a courteous and professional manner; assist with crowd control inside and outside premises; welcome guests, provide assistance and direction for arena services, and answer any questions guests may have
- Work assigned position in or around the Plaza, parking structure during all scheduled events and Deer District Property; conduct rounds of the area to keep unauthorized individuals away from the performers and out of the restricted areas; assist departments with any security related issues
- Enforce all Arena policies and procedures; this regularly involves approaching violators and communicating with them on a one-on-one basis; warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Inspect equipment, bags and all other items that are carried into the Plaza; use a hand-held detection tool to detect weapons and other prohibited items on patrons
- Monitor guests to ensure compliance with organizational expectations for guest and employee behavior before, during and after an event; handle any disturbances or problems that arise during events or at the facility; if necessary, escort disruptive individuals to security office and/or off the premises
- Document all safety and medical incidents; meet with law enforcement officials on and/or off the premises; record data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use by supervisory staff
- Control unusual circumstances and events during fire, storm, riots and other emergencies; implement the Emergency Preparedness Plan when necessary; alert management to safety concerns inside or outside of the facility
- Attend pre-event and other staff meetings and training sessions; perform other duties as assigned
Requirements
- Work effectively with large crowds and handle difficult guest/event situations in a professional manner
- Must be willing to work outside for all scheduled events in all weather conditions (rain, heat, sleet, snow, wind, etc.)
- Effectively and calmly interact with angry or emotional guests and/or employees during intensely aggravated circumstances
- Effectively manage crises and work under pressure without loss of composure
- Ability to memorize, recollect and quickly retrieve relevant information
- Must maintain a neat, clean and well-groomed appearance at all times
- Strong decision-making skills
- Comprehend and follow instructions and take direction from supervisor and managers
- Read, understand and process routine information in written form
- Ability to stand for extended periods of time (4-5 hours) at a time
- Maintain a commitment to the Company’s goals and objectives
- Must be able to work independently
- Ability to work effectively on a team
- Ability to maintain patron, employee, and company confidentiality
- Experience with portable radio and paging systems
- High school diploma or equivalent
- Prior customer service experience in a public setting
- Previous law enforcement, security or military experience preferred
- Must be able to work a flexible schedule including nights, weekends and holidays
Benefits
- Mental Health Resources
- On-the-job Training
- Milwaukee Bucks and NBA League Discounts
- Employer Paid Parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
crisis managementcrowd controlsecurity proceduresincident documentationemergency preparednessequipment inspectionconflict resolutionsurveillance monitoringpatron screeningsafety compliance
Soft skills
professionalismcommunicationdecision-makingteamworkindependenceempathycomposure under pressureattention to detailcustomer serviceconfidentiality