Milpark School of Commerce

Financial Planning and Analysis

• Delivering modules with a strong focus on International Financial Reporting Standards (IFRS) and Taxation, ensuring students gain both technical accuracy and applied competence.
• Collaborating with colleagues on assessment design, moderation, and quality assurance to ensure alignment with SAICA competency frameworks and Milpark standards.
• Working collaboratively with all staff of the department.
• Material development and maintenance.
• Live online session delivery to large groups of students.
• One-on-one consultations with students and responding to student queries via email and online discussion forums within reasonable turnaround times.
• Assessment setting, marking and administration.
• Participating in departmental meetings, contributing to programme reviews and performing administrative tasks relevant to the role.
• Fostering a supportive and inclusive learning environment where students feel encouraged to participate, ask questions, and explore complex concepts applicable to professional accountants, such as financial reporting/taxation.
• Stay abreast of developments in the relevant fields of accounting, taxation and information technology and continuously update and enhance knowledge and skills through professional development activities.
• Collaborate with colleagues within the School of Professional Accounting and across other departments or disciplines to promote interdisciplinary learning and research initiatives.
• Engage with industry partners, professional associations, and regulatory bodies to ensure that the curriculum remains relevant and responsive to the evolving needs of the accounting profession.

Lecturer – Financial Reporting, Compliance

QA Engineer

• Conduct regular evaluations of call, chat, email, and WhatsApp interactions to assess student experience, service tone, and professionalism
• Identify common pain points or student frustrations from evaluated interactions to inform coaching and training
• Develop and implement Quality Assurance frameworks and evaluation criteria aligned to institutional service standards and compliance protocols
• Assess agent interactions (across all channels) to evaluate quality, adherence to SOPs, and compliance with POPIA
• Provide timely, constructive feedback to supervisors and agents based on Quality Assurance insights
• Apply instructional design methodologies to design and deliver onboarding programmes to ensure new hires are equipped to support students using core systems (SIS, LMS) and aligned to service expectations
• Collaborate with internal departments (e.g., IT, Academic, Exams) to ensure training content is accurate and operationally relevant
• Evaluate training impact through post-training assessments, knowledge checks, and performance outcomes
• Maintain detailed records of training attendance, Quality Assurance results, coaching sessions, and compliance tracking
• Deliver soft skills training, coaching sessions, knowledge assessments, and competency-based evaluations (including for recruitment and selection)

Lecturer – Financial Reporting, Compliance

QA Learning and Development Specialist – Lead