Milliman

Client Support Advocate – IntelliScript

Milliman

full-time

Posted on:

Location Type: Hybrid

Location: Brookfield • Wisconsin • United States

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Salary

💰 $45,300 - $88,895 per year

About the role

  • Manage and deliver first-line client support end to end: respond promptly, resolve on the spot when possible, escalate complex cases appropriately, and own each case through accurate resolution.
  • Create and improve documentation for client support
  • Look for ways to support client facing teams by expanding knowledge to increasingly complex support issues
  • Assistance with client projects as time allows
  • Responsibilities will expand to other tasks and projects as your experience and knowledge increases.

Requirements

  • Intermediate proficiency with Microsoft Word, Excel, and Outlook
  • 2+ years of relevant professional experience, i.e. handling help desk / ticketing responsibilities, interacting with customers to solve technical issues, etc.
  • Hands-on experience in SaaS or web-based applications industry
  • Experience with or willingness to learn generative AI to utilize for process and document improvement
Benefits
  • Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
  • Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
  • 401(k) Plan – Includes a company matching program and profit-sharing contributions
  • Discretionary Bonus Program – Recognizing employee contributions
  • Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
  • Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
  • Holidays – A minimum of 10 paid holidays per year
  • Family Building Benefits – Includes adoption and fertility assistance
  • Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
  • Life Insurance & AD&D – 100% of premiums covered by Milliman
  • Short-Term and Long-Term Disability – Fully paid by Milliman
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft WordMicrosoft ExcelMicrosoft Outlookhelp deskticketingtechnical issue resolutionSaaSweb-based applicationsgenerative AIdocumentation improvement
Soft Skills
client supportproblem solvingcommunicationdocumentationteam supportcase managementescalationadaptabilitycustomer interactionproject assistance