Manage and execute tasks for operations projects including security and client updates
Train and serve as backup for other operational tasks and teams including client support
Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed
Improve documentation across teams and processes
Responsibilities will expand to other tasks and projects as experience and knowledge increases

Requirements

2+ years of related experience in Operations, data setup or technical configuration
Strong customer service skills and background
Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
Experience automation and improving internal processes
Experience creating and improving documentation
Intermediate proficiency in Microsoft Excel
Intermediate proficiency with SQL

Benefits

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
401(k) Plan – Includes a company matching program and profit-sharing contributions
Discretionary Bonus Program – Recognizing employee contributions
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
Holidays – A minimum of 10 paid holidays per year
Family Building Benefits – Includes adoption and fertility assistance
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
Life Insurance & AD&D – 100% of premiums covered by Milliman
Short-Term and Long-Term Disability – Fully paid by Milliman

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

generative AIautomationMicrosoft ExcelSQLdocumentation improvementdata setuptechnical configuration

Soft Skills

customer servicetrainingcommunicationteam collaboration