Customer Service Representative, Bilingual – Spanish
Milliken & Company
full-time
Posted on:
Location Type: Office
Location: LaGrange • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.
- Maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.
- Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.
- Securely process customer payments and initiate follow-ups regarding outstanding balances, credits, or payment discrepancies.
- Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
- Participate in special projects and perform additional duties as required.
Requirements
- High School diploma or GED
- Computer experience with MS Word, MS Excel, Internet Explorer and Outlook
- Bilingual, Spanish-speaking, strongly preferred
- General office experience is preferred with exposure in a customer service environment
- Call center experience is a plus
- SAP experience is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order entryprice quotationspurchase orderscustomer paymentspayment discrepanciesexpediting orderslogistics arrangementscall center experienceSAP
Soft skills
customer serviceteamworkfast-paced environmenthigh-pressure situations
Certifications
High School diplomaGED