Senior Cloud Platform Operations Engineer

Millicom (Tigo)

Senior Cloud Platform Operations Engineer maintaining Tigo’s on-premise IaaS services. Automating infrastructure operations and supporting OpenStack, Kubernetes, VMware, and Linux platforms across Latin America.

Posted 8/24/2026full-timePanama City • 🇵🇦 PanamaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and operating On-Prem Cloud IaaS services, ensuring compliance with regulatory standards and driving operational efficiency through automation. Proficient in troubleshooting, problem-solving, and utilizing various cloud technologies and tools to deliver high-quality service.

Highest-signal resume keywords

OpenStack TechnologiesLinux System ConfigurationVMware vCloud TechnologiesPython and Scripting SkillsInfrastructure-as-Code Using Terraform

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OpenStackLinuxVMware vCloudPythonTerraformAnsibleKubernetesCephConfiguration ManagementNetworking Principles

Soft Skills

Problem SolvingCreative ThinkingInterpersonal SkillsCommunication SkillsAbility to Work Independently

Tools & Technologies

ServiceNowGitHubVMware vRealize AutomationVMware vSphereVMware NSX-TVMware vRealize Operations ManagerVMware vSANVMware VCFBashPowerShell

Industry Keywords

IaaSPaaSITILCloud PlatformsSecurity ComplianceIncident ManagementAutomationTechnical InnovationRegulatory ComplianceService Availability

Tech Stack

Tools & technologies

AnsibleCloudDNSFirewallsKubernetesLinuxOpenStackPythonServiceNowSwiftTerraformVMware

About the role

Key responsibilities & impact

Operate, maintain, manage, improve, and enforce On-Prem Cloud IaaS services to ensure service availability
Participate in an on-call rotation and provide L2 support for high availability of Cloud Platforms
Review allocated tickets daily and ensure timely, high-quality resolution
Identify and escalate misallocated tickets for transfer to the Cloud Service Delivery team
Research, configure, follow up, and completely close assigned tickets in ServiceNow
Communicate the status of assigned incidents and tickets
Document incident and request information in a shared knowledge repository accessible to the end-to-end Cloud team
Monitor security compliance according to standards, policies, and procedures
Drive technical innovation and infrastructure-operations efficiency through automation
Establish and maintain working relationships with Millicom lines of business and relevant stakeholders
Ensure On-Prem Cloud Platform services comply with regulatory, corporate, centralized governance, standards, and policies
Collaborate with other Cloud Platform Operations Engineers as needed

Requirements

What you’ll need

Strong problem solving and creative thinking skills
Ability to analyze problems, troubleshoot issues, diagnose problems, identify root causes, and develop effective solutions
3+ years of hands-on experience using OpenStack technologies, including Nova, Neutron, Glance, Cinder, and Swift
Knowledge and experience with Ceph is a plus
Experience with container engines and orchestration platforms such as Kubernetes
4+ years of hands-on experience using Linux, including system configurations, diagnostics, and troubleshooting
Experience operating VMware vCloud technologies and components, including VMware vRealize Automation, VMware vRealize Orchestrator, VMware vSphere, ESXi, VMware NSX-T, VMware vRealize Operations Manager, VMware vSAN, VMware VCF, and VMware vSphere vCenter
4+ years of experience designing, implementing, and operating solutions across public and private IaaS/PaaS offerings at massive scale
Experience with blade or rack servers from Dell, SuperMicro, or Huawei
Knowledge of networking principles and technologies, including TCP/UDP, iSCSI, DNS, SSH, SSL, DHCP, web services, virtual networking, and load balancing
Knowledge of security principles and technologies, including user access controls, firewalls, security groups, and VPN access
Good understanding of application monitoring and metrics
ITIL framework and processes experience
Strong interpersonal and communication skills
Fluent Spanish and English, verbal and written
Ability to work with little instruction and resolve demanding tasks
Python and scripting skills, including Bash, PowerShell, and API consumption for continuous integration
Configuration management and versioning using code repositories such as GitHub
Experience working in an Infrastructure-as-Code environment using Terraform or Ansible

Benefits

Comp & perks

Internal growth opportunities
Equal employment opportunity and access for all persons
Diverse workforce and nondiscrimination policy
Challenging projects and opportunity to contribute innovative ideas